Tell us what happened. Keep private footage private.
For iPhone or Android compatibility, TestFlight or Google Play purchases, and recording or export issues, contact the Fikir Yazilim team.
Email supportInclude these details
- phone model and iOS or Android version
- SelfScene version and build number
- Seconds until the first usable camera preview
- Whether both cameras appeared
- Whether a storage, temperature or audio warning appeared
- Exact steps before the issue
- Whether the project says ready, partial, interrupted or failed
Use the privacy-safe in-app report
Open Settings → Support → Share support report. SelfScene previews the exact text before the system share sheet opens. Nothing is sent automatically.
The report includes app and OS version, a non-unique device model, app language, permission status and aggregate project health. It excludes recordings, thumbnails, filenames, project identifiers and titles, teleprompter text, raw errors, purchase details and account identifiers.
Store purchases and restoration
Apple's App Store and Google Play process SelfScene Pro purchases. TestFlight and license-test transactions are test purchases. Contact us if an eligible purchase does not restore.
Device support
Simultaneous front and rear capture depends on the camera combinations exposed by the phone. A safe one-camera fallback does not mean the device is defective.
Delete a local project
Open Your Takes, swipe or choose the delete control, and confirm. Exported copies remain in Photos or any service where you shared them and must be deleted there separately.
Response target
Fikir Yazilim aims to answer support requests within two business days. Urgent privacy or security reports are prioritized.